Clear Answers on WordPress Management, Security, and Ongoing Care.
Getting Started & General
What exactly does “website management” include?
Website management means your WordPress site is actively monitored, maintained, and protected on an ongoing basis.
This includes software updates, security monitoring, backups, uptime checks, performance oversight, and responding to issues before they turn into emergencies.
Is this service a good fit for every WordPress site?
No, and that’s intentional.
This service is best for businesses that value stability, security, and professional oversight. It is not a fit for experimental sites, abandoned projects, or situations where frequent redesigns or plugin changes are expected without planning.
Do you manage WooCommerce sites?
Yes, I have extensive experience managing WooCommerce sites and am currently maintaining several.
However, my practice is focused on core WordPress services at this time, and I am not accepting new WooCommerce projects.
This FAQ will be updated should my availability change.
Do I need to sign a long-term contract?
No. All plans are month-to-month.
Clients stay because the service consistently removes stress and risk, not because they are locked into an agreement.
Security & Data Protection
How do you protect my site from hacks and malware?
Security is layered.
This includes firewall protection, malware scanning, login hardening, monitoring for suspicious activity, and keeping WordPress, themes, and plugins properly updated.
No system is 100 percent immune, but this approach dramatically reduces risk.
What happens if my site gets hacked?
If a security incident occurs while your site is under management, I handle investigation, cleanup, and restoration as part of the service.
This includes identifying the source, removing malicious code, restoring clean backups if needed, and hardening the site to prevent recurrence.
Are my backups stored on my server?
No. Backups are stored off-site.
This ensures your site can be restored even if the server itself experiences a failure or compromise.
How often are backups performed?
Backup frequency depends on your plan.
Essential plans include weekly backups. Complete plans include daily backups for improved recovery options.
Updates & Maintenance
Will updates break my website?
Most updates are safe and routine.
Higher-risk updates are handled carefully and reviewed before and after deployment. The priority is always site stability, not rushing changes.
Do you test updates before applying them?
When possible, updates are reviewed and applied cautiously.
For sites with higher complexity or business impact, additional manual review is performed to reduce the risk of unexpected issues.
What if an update causes a problem?
If something breaks due to an update, I take responsibility for diagnosing the issue and restoring functionality.
This may involve rolling back changes, restoring from backup, or applying targeted fixes.
Do you manage hosting issues?
I do not provide hosting, but I do assist with identifying hosting-related problems and coordinating fixes when they affect site stability or security.
Performance & Reliability
Do you improve my site’s speed?
Performance is monitored and reviewed as part of ongoing management.
This service focuses on maintaining healthy performance, identifying bottlenecks, and preventing slowdowns caused by updates or conflicts. Full performance rebuilds or redesigns are outside scope.
Do you monitor uptime?
Yes. Your site is monitored for availability.
If downtime is detected, I investigate and respond based on the cause and severity
Will this help my SEO rankings?
This service supports SEO indirectly by keeping your site secure, stable, fast, and accessible.
It does not include SEO strategy, keyword work, or content optimization.
Support & Communication
How do I contact you if something goes wrong?
As a client, you have direct access to support through several preferred channels.
For the fastest and most secure response:
Please use the Contact Form. This system directly prioritizes client messages.
Contact Methods:
- Contact Form: https://mbehnken.com/contact/
- Help Center Ticket: https://mbehnken.tawk.help/
- Email:
mark [at] mbehnken [dot] comormbehnken.com [at] gmail [dot] com
You can also use the live chat widget (the blue icon) available on the Contact Form and Support Center pages.
A Note on Phone Support:
To maintain the highest quality of service for all clients—which is often performed during off-hours—standard phone support is not provided. If a situation requires a call, we will coordinate a time via email.
How fast is your response time?
Response time is prioritized by your service plan.
Clients on the Complete Plan receive expedited handling for urgent issues, particularly those involving downtime or security.
For all non-critical requests, please allow 24–48 hours for a response, factoring in time zone differences and workload.
What happens if my site gets hacked while under care?
Security incidents are rare, but if something does happen, I take responsibility for investigating, cleaning, and restoring the site as part of your service.
This includes identifying the cause, removing malicious code, restoring from clean backups if needed, and hardening the site to prevent a repeat incident.
Billing & Service Terms
What happens if I cancel my plan?
You can cancel your service at any time. After cancellation, all responsibility for updates, security, and backups transfers back to you or your new provider.
This includes the cessation of all premium tools provided as part of your plan.
Specifically:
- The WordFence Pro License will be deactivated and removed from your site.
- Automated off-site backups via ManageWP will be stopped.
- Your site will be removed from my central management dashboard, and the associated helper plugins will be uninstalled.
To ensure a smooth transition, I recommend you coordinate with your new provider before canceling. I am happy to assist with a brief handoff to them upon request.
Are refunds offered?
Because this is an ongoing service, refunds are not typically provided for completed service periods.
If you have concerns, they should be raised as soon as possible so they can be addressed.
Can I switch plans later?
Yes. You can upgrade or downgrade plans as your site’s needs change.
Scope & Limitations
Does this include content updates or design changes?
No. This service is focused on maintenance, security, and stability.
Minor fixes related to maintenance may be handled, but ongoing content changes or design work are not included.
Do you guarantee my site will never go down or be hacked?
No one can honestly guarantee that.
What I provide is proactive management, fast response, and professional oversight to minimize risk and reduce impact when issues occur.